Sample response to enquiries

Following a sample response you may use for your guests

Dear [HOLIDAYMAKER'S NAME],

Thank you for contacting [PROPERTY NAME] and giving us the opportunity to help organise your stay in Sicily.

I'm glad to inform you that our holiday villa in Sicily is still available for the dates you’ve requested [CHECK-IN DATE - CHECK-OUT DATE]

The total amount of your stay will be Euro x,00

Plus Euro x,00 for [LIST ANY EXTRA COSTS SUCH AS DAILY OR FINAL CLEANING, AIR CONDITIONING, ELECTRICITY OR HEATING].

In order to secure your reservation, we kindly ask you to pay …% of the total amount of your stay.

The full balance will be due [NN] days before the date of arrival.

The Refundable Security Deposit of Euro x,00 is payable in cash upon check-in or via credit card before arrival. I will be happy to refund the full amount on the day of departure, provided that no damage has been caused to the property.

To quote/book your car rental in Sicily please click here: https://www.wishsicily.com/en/activities-and-excursions-in-sicily/private-transfers-and-car-hire

Please do not hesitate to contact me for any queries.

I look forward to hearing from you.

Best regards,

[YOUR NAME]